Negative reviews can feel like a punch in the gut—but handled correctly, they can actually become one of your biggest marketing tools. Potential clients aren’t just looking at what someone said about you; they’re looking even closer at how you respond . Every response you post speaks volumes about your professionalism, your values, and your commitment to customer care.  At Hive Media, we help businesses like yours take control of their reputation management , crafting smart responses that turn negatives into trust-building opportunities. Here's how you can turn a bad review into a positive outcome:

Ringless Voicemail Drops (often called simply Ringless Voicemail) allow businesses to send a pre-recorded voicemail directly to a large group of customers’ cell phones— without their phones actually ringing . Think of it as an “e-blast,” but with voicemails instead of emails. This is an effective and affordable way to get your message or special offer out to a broad audience at once. It’s flexible across many industries and perfect for promotions, reminders, or event announcements. In the automotive industry , for example, we often use Ringless Voicemails to: Remind customers to watch their mailbox before a Direct Mail Campaign Reinforce offers during an ongoing campaign Follow up after a marketing campaign wraps up